All orders are automatically processed via our secure merchant processor and sent for fulfillment / production as soon as they are placed. Therefore, while we understand that orders might need to be changed, sometimes we are unable to make changes free of charge after a certain point.
Custom products are not cancelable as they are manufactured to customer specifications. If you are unsure whether your product is stock or custom, you are encouraged to ask your salesperson.
We strictly adhere to the following cancellation policies:
- If you cancel your stock order BEFORE it has been shipped, a full refund will be issued once processed. Prepaid and processed credit card orders may be subject to a 5% cancellation fee.
- If you cancel your order AFTER it has been shipped, it will be subject to our Return Policies & Procedures.
- Orders which are REFUSED AT DELIVERY will be subject to applicable restocking fees, return shipping charges and other applicable fees.
- ORDERS FOR CUSTOM PRODUCTS MAY NOT BE CANCELLED ONCE PLACED INTO PRODUCTION WITH THE FACTORY.
Please read our Terms of Sale in addition to our Cancellation, Shipping and Return Policies. Any inquiries regarding such policies should be directed to ECORR Systems Customer Service: firstname.lastname@example.org.